Frequently Asked Questions

GoliathTech Helical Screw Piles

What are Helical (Screw) Piles?


Resembling a large screw, screw piles are installed deep into the ground, beneath the ground freezing level, to solidly support the structure of your project. This is an advantageous alternative to form tubes and is less expensive than concrete foundations. Opt for a simple and rapid installation, without excavating. - No damage to landscape or structures - Perfectly levelled structure - No delays between the end of the installation and the beginning of works - Ideal for restricted spaces - Possible no matter the season - Removable and reusable system - Used as underpinning to reinforce existing structures that need additional support because of shifting foundations or increased loads due to additions or renovations - Easy & Instant foundation solution - Quick Installation, Custom Designs, Remote Access Capabilities - No concrete curing times… instant LOAD ready - Cost Effective - Increasingly becoming an Engineer’s choice over concrete piles, as Screw piles are stronger, more economical and more durable. - Site Specific Plans – Each job is engineered Stamped & Sealed - Industial use… Gas Plants, Tanks, Oilfield Piping Racks, Seperator Skids, Pump Jacks, Work Camps, Factories, Wind Turbines & Communication Towers, Bridges, Signage, Highway Bollards and ect. - Commercial uses… Foundation Repair, Retail Outlets and Warehouses - Residential… Houses, RTM’s, Modular Homes, Foundation Repairs, Fences & Decks - Recreational… Docks, Boat Houses, Sidewalks & Parks




Where can I use GoliathTech Helical (Screw) Piles?


Our Piles can virtually be used in ANY soil condition. We have the foundation solution for any type of Installation. - Industrial use… Gas Plants, Tanks, Oilfield Piping Racks, Seperator Skids, Pump Jacks, Work Camps, Factories, Wind Turbines & Communication Towers, Bridges, Signage, Highway Bollards and ect. - Commercial uses… Foundation Repair, Retail Outlets and Warehouses - Residential… Houses, RTM’s, Modular Homes, Foundation Repairs, Fences & Decks - Recreational… Docks, Boat Houses, Sidewalks & Parks




How do Screw Piles Work?


Screw piles are a type of deep foundation that can be installed quickly with minimal noise and vibration. Screw piles are wound into the ground, much like a screw is wound into wood. ... Screw piles cut into the soil following a constant pitch, as opposed to auguring through it.




How long to Helical (Screw) Piles last?


Though Helical Piles are galvanized to prevent rusting, the varying soil conditions can affect the life expectancy. It is the general estimation that piles last over 150 years in normal soil conditions. If a Geotechnical Report is given our engineer’s will calculate the life expectancy.




GoliathTech Piles has Double Protection, what is that?


Fights frost and thawing soil movements on all fronts: inside-out Piles designed to last. Guaranteed. 1) The inside of GoliathTech piles is filled with polyurethane to prevent ice accumulation inside the pile. (Piles with a diameter over 6 5/8" do not contain polyurethane.) 2) The 60Ksi steel piles are fully galvanized to protect the tubes as well as the heads and helixes against physical deterioration. (Piles 4 1/2" and larger use 55Ksi steel.)




What is GoliathTech Pile’s Achoring Solution for Heads?


GoliathTech pile heads are equipped with a nut-fastening system. This exclusive anchoring solution allows the structure to be installed directly on the piles, thereby preventing lateral or vertical movement. - Zero movement - Superior resistance to wrenching




What is GoliathConnect™?


Piles with reinforced joints. The GoliathConnect joint system allows a pile to be extended by joining two tubes using a locking bolt. Contrary to the competition’s solution, this innovation strengthens long piles and eliminates risk of movement.




How do I choose the right Helical (Screw) Pile for my application?


GoliathTech offers a vast array of tubes and helices according to the weight to be supported and the type of soil. Each GoliathTech product is thus perfectly suited to your project. Simply send us in the Drawings for your project and our Engineer’s will calculate the Load, Tension, Lateral, and Combination to determine the exact pile is needed for your project. Each project is designed per the National Building Code and CCMC Regulations. You will receive a Stamped & Seal Engineered Drawing along with a Stamped & Sealed Conformity Report after installation to ensure you get for what you pay for… no exemptions! We offer turn key solutions for ANY project… Does your project require custom made piles? GoliathTech offers turnkey solutions to meet your needs for any project.




How much do GoliathTech Helical (Screw) Piles cost?


Many contractors assume that helical piles are too expensive. The costs can vary regionally and with the size and depth of the pile, but our typical residential helical pile costs $250 to $300 installed. This includes 60Ksi Galvanized Pile, Installation, Engineering & Stamped Drawing w/ Conformity Report, and a Galvanized Bracket to connect the pile to the structure.




Why should I choose GoliathTech Piles over the competition?


1. Our piles can be used virtually in any soil condition (View Video); 2. Galvanized 60Ksi Steel – Protects tube, Helix, and Head from deterioration; 3. Tubes are filled with Polyurethane to prevent ice accumulation inside the pile; 4. Exclusive & Patent Anchoring Solution – Prevents lateral, vertical & lift movements; 5. Goliath Connect™ - Allows to lengthen the pile without compromising its Strength & Stability; 6. We Engineer & Stamp your file to its appropriate application to ensure all codes are met; 7. All Piles are calculated to meet the requirements of the structure per CCMC & conform to ALL Building/Gov't Codes (View CCMC#13675-R from National Research Council Canada); 8. Project owner is safe against the building code risks (Structural, Insurance, Financial Burden or Re-Sale/Inspection) of improper installation and piles - Effective November 2018 the CCMC Regulations was introduced as a mandate to the building code; 9. Pro-Certified Installers – Over 15 years field experience – 100% Service Satisfaction – Friendly Service. 10. Feel safe & secure that your project is being backed by an Industry Leading ISO Certified Company in Canada & USA ensuring your project is done right, including; Specification of Projects, Engineering, Installation, and Compliance of all Installations.





Verkada Security Cameras

Managing and renewing your Command software licenses


Verkada makes managing your licenses easy. This document will explain how Command calculates license renewal dates and how we work with customers to manage renewals. Command Licenses Each device in Command requires a license. Licenses are typically purchased with a camera, but may also be purchased separately from cameras, such as for a license renewal. Each Organization must purchase at least as many licenses as the number of cameras in your Organization in Command. Command licenses are purchased for different durations - 1, 3, 5, or 10 years. The “clock” for a license starts counting down upon purchase. As a cloud-connected product, valid Command licenses are required for any Verkada camera to function. License expiration dates Licenses within Command are averaged to calculate a single co-terminated Renewal Date. This date is calculated as the weighted average of the license durations across all cameras in an Organization.




Local Grids, D40 Audio, Pause/frame-by-frame, and Deleting cameras


Here's the rundown on what our Product and Eng teams have recently delivered... - Local Grids — all users now have the ability to define the default video quality for a grid. Choosing Local means that all cameras on the same LAN will stream over the local network with low latency. Users also have the ability to choose Live streams, which deliver low latency even over a cloud connection. Learn how to set the default video quality here. - Audio support for D40s — Audio is now supported for all D40s. To learn how to enable audio, read this article. - Pause and frame by frame — Pausing and incrementing a single frame is now supported on the keyboard. Simply hit the space bar and arrow keys in History Player. - Delete camera — We added a Delete button on the Cameras page for Site Administrators. For protection of critical data, we have included a confirmation page to make sure that users don’t delete cameras accidentally. As a reminder, deleting a camera removes all footage and metadata from the Command platform (archives, historical thumbnails, etc.) and deletes all footage stored on the camera. Once a camera is deleted, neither the user nor Verkada support or engineering staff will be able to retrieve footage for that camera from Command or from the camera. Read more about the delete button in this article. - Archives — Archives are now sorted from newest to oldest, making it easier to find recent clips. That's it for this week, stay tuned here for more updates!




Answers to common questions about password resets, account lockouts, and invite email.


Below are answers to common questions about password resets, account lockouts, and invite emails. Question: How many failed login attempts does Command allow before a user gets locked out?
Answer: User account is locked out after 7 failed attempts. Question: How long is the lockout period?
Answer: The lockout period is 15 minutes. Question: Does an Organization Admin have the ability to unlock user accounts?
Answer: Organization Admin's do not have the ability to unlock users that have been locked out. Question: Does Verkada Technical Support have the ability to unlock user accounts?
Answer: Verkada Technical Support does not have the ability to unlock user accounts. Question: Does Verkada Support have the ability to set a users password?
Answer: Verkada Technical Support does not have the ability to set user passwords. Question: How long does the Verkada new account activation link email last before it expires.
Answer: The Verkada new account activation link email expires after 24 hours. Question: How long does a Verkada password reset link email last before it expires?
Answer: The password reset link email expires after 24 hours. Question: Does Does an Organization Admin have the ability to disable 2 Factor Authentication for another user's account?
Answer: Organization Admin's do not have the ability to disable 2 Factor Authentication for another user's account. Question: Does Verkada Support have the ability to disable 2 Factor Authentication for a user account?
Answer: Verkada Technical Support does not have the ability to disable 2 Factor Authentication for a user. Question: How do I access a users Command account that has left our company or organization?
Answer: To access another user's account, you will need access to their mailbox or add their email address to as an alias to your mailbox. Once you have access to their mailbox or receive emails on their behalf, perform a password reset to receive a password reset link via email. With the password reset link, you can reset the password to their account and login. Question: What is the URL to reset a password?
Answer: The password reset URL is
https://command.verkada.com/reset-password Question: What is the Verkada password complexity requirement?
Answer: The password must be at least 8 characters, contain one number (0-9) and at least one special character, eg !@#$%&.




Verkada Outdoor Camera Specifications


Verkada has two camera models suited for outdoor use, the D50 and D80. Each model has a housing, integrated temperature gauge and heater designed to be utilized in extreme weather and temperature conditions. The specifications are shown below: Operating temperatures D50 -20°C ~ 50°C (-4°F~ 122°F) with PoE 802.3af -40°C ~ 50°C (-40°F~ 122°F) with PoE 802.3at D80 -20°C ~ 50°C (-4°F~ 122°F) with PoE 802.3af -40°C ~ 50°C (-40°F~ 122°F) with PoE 802.3at Humidity D50 Humidity: 90% D80 Humidity:: 90% Power Requirements D50 IEEE 802.3af PoE IEEE 802.3at PoE - Extended temperature
range D80 IEEE 802.3af PoE IEEE 802.3at PoE - Extended temperature
range Power consumption D50 12W 20W Extended temperature range D80 13W 24W Extended TemperatureRange Moisture Both models come with a dessicant pack. Placed the pack above the “Attach Desiccant Here” label inside the camera case.




Where is recorded video stored?


Verkada's standard option includes enough on-camera storage capacity for 30 days of continuously recorded video. For longer retention needs, Verkada offers cameras with enough capacity for 60, 90 and 120 days of recorded video. Beyond this, Cloud backup is available on a per-camera basis for an additional license fee. To minimize the impact on your LAN, these backups can be scheduled to occur during off-business hours, e.g., between the hours of midnight and 4 am. It's also possible to choose to backup video all the time or only when motion is detected.




What happens if lots of my authorized users try to view video at the same time?


When accessed remotely, video will proxy through the cloud and will be cached to speed retrieval times and playback. This approach enables large numbers of simultaneous viewers without negatively impacting the bandwidth of your local area network (LAN).




How many video cameras can easily be managed using Command?


Verkada supports up to 1,000 sites with up to 2,500 cameras per site.




What resolution video do Verkada cameras record?


The Verkada D30 and D50 cameras have a 3-megapixel (2048 x 1536 pixel) sensor that enables recording at a resolution that has about 50% greater detail than 1080p. Both cameras automatically detect activity, an event that triggers the camera to switch into recording at the higher-quality 3-MP resolution.




What is the video frame rate?


Video is captured at 24 frames per second.




What happens if somebody steals my camera?


If someone steals your camera, they will not be able to access any of its footage because it is encrypted (AES + RSA). If the camera is still operational and is reconnected to a network, you will gain access and be able to retrieve your footage.




Does Verkada offer video analytics?


Yes, Command provides activity-based video analytics that show levels of activity throughout the day.




Is there any way to back video up onto an on-premise storage device?


We intentionally designed Verkada cameras to eliminate the need for DVRs, NVRs and other centralized local storage drives, which typically add cost, complexity and data security risks to system design. If your site requires local storage, please contact Verkada Sales (sales@verkada.com) to discuss your project requirements.




What cameras have audio?


Verkada D30 and D40 cameras come equipped with an on-board microphone, which is disabled by default. Users with Admin permissions can enable audio. When enabled, audio will be available on playback of historical footage.




Do Verkada cameras offer PTZ functionality?


At this time, Verkada does not offer a PTZ-capable camera. The D30 and D50 are both vari-focal dome cameras, meaning that they are designed to offer high-quality image with flexibility in the field of view. Camera zoom and focus can be adjusted remotely in Command; and our software dynamically adjust the iris for ideal image clarity. But aiming of the camera must be done manually on site.




Does every one of my cameras need its own Verkada software license?


Your organization must be licensed for the the number of cameras in your account. There is no limit on the number of users—and user roles—you can assign within your Verkada account provided each camera has an active Verkada software license.




What happens to the footage if I lapse in renewing my license or I want to cancel my service?


In the case of either a payment lapse or cancellation of your account, you will be granted a grace period of 30 days. During this period, your cameras will continue to record and you will still have access to Command. At the end of the grace period, your cameras will stop recording and you will be granted 7 days to export and download your footage. After this time, your camera’s footage will no longer be available and access to Command will be terminated.




Does my camera stop recording during firmware updates?


We take extra care to ensure failsafe firmware updates and minimize service interruptions.

Your camera will go offline for a few seconds as the software update process is being finalized. Verkada Support lets your specify when these updates should occur during our regularly scheduled maintenance windows — and each Verkada camera comes with a redundant firmware bank to ensure failsafe updates — so service interruptions are minimal.
See Update your camera firmware and software for more details.




Do Verkada cameras have night vision?


Yes, both the D30, D40, D50, and the D80 come equipped with infrared illuminators and a Progressive CMOS sensor, a combination that enables unparalleled low-light camera performance for up to ranges of 30 meters or more. The cameras measure ambient light and automatically switch between night and day modes at the appropriate times each day. Number of infrared illuminators per model: D30: 8
D40: 4
D50: 8
D80: 12




How can I tell if my camera is operating properly?


Each camera is equipped with an outside status LED light, which indicates operating status: Solid orange: Camera is on and booting up Flashing orange: Camera is updating firmware Flashing blue: Camera is recording but cannot reach the server Solid blue: Camera is recording & connected to the server




What is Command?


Verkada’s software is named Command. You can log into your Command account at https://command.verkada.com/login. Here are some of the capabilities that Command enables: - Grant, edit or revoke user access permissions to people in your organization - View all of your cameras, across multiple locations, in a single browser window - Access your account and footage on a laptop, smartphone or tablet - Search for your cameras by name or location - View camera status - Find and export video footage - Share links to a live camera feed - View video analytics on activity and camera performance throughout the day




Is it possible to erase recorded video from my camera?


Within Command's UI, there is no way to erase video recordings from the camera's onboard storage. If you'd like to erase your camera's video, please email support@verkada.com with your request. Be sure to include the serial number of the camera you'd like to be erased. Note that the request must come from the Organization Administrator listed on your account.




Where is data stored?


Verkada systems are purposefully designed to minimize the attack surface that could be exploited by malicious actors, and our system makes outbound only connections to AWS cloud services. This system architecture eliminates a number of insecure components, practices and protocols that are common to competing technology, including: - Open ports; port-forwarding; - Insecure protocols (e.g., RTSP video streaming); and - Unencrypted data storage; - Web-servers On-Camera Storage The Verkada Offering retains video and audio recordings on each Verkada security camera. Depending on the device model, these recordings may represent up to 120 days of continuously recorded video and audio. Once the maximum storage capacity for a device is reached, the Verkada system will automatically delete all data that is stored on the camera — and in the cloud — beginning with the oldest recordings. Unless you have archived recordings in Command, no versions or copies of those recordings will be retained — they will be permanently deleted from on-camera storage and the cloud. Cloud Storage: Thumbnails & Metadata During the Camera’s Resting State, the Verkada system stores the following items in the cloud: thumbnail images and metadata related to the camera’s settings and status, including time and network connectivity. Once the maximum storage capacity for a device is reached, the Verkada system will automatically delete all thumbnails and metadata that are stored on the camera — and in the cloud — beginning with the oldest files. Unless you have archived recordings in Command, no versions or copies of those files will be retained — they will be permanently deleted from on-camera storage and the cloud.
Cloud Storage: Archived Files When you archive a video clip in Command, these files are retained in Verkada’s cloud service indefinitely until one of the following events occurs: You delete the file in Verkada Command Your terminate your Verkada account Cloud Backup Every Verkada camera comes with a free 30 days worth of cloud backup storage. This feature is enabled on a per camera basis. If backup has been configured and a camera goes offline you will be able to view all footage that has been successfully uploaded to the cloud prior to the outage. The camera will continue to record locally even if offline. Once the connection to the cloud is re-established, all footage will again be backed up to the cloud.




What cloud services provider does Verkada use?


Verkada uses Amazon Web Services (AWS) for cloud servers and storage of archived video. AWS is a datacenter operator that meets high industry standards for data security, disaster recovery, physical and privacy, including ISO 27001, SSAE16/ISAE 3402 Type II: SOC 2, and SSAE16/ISAE 3402 Type II: SOC 3 certifications. For more information about AWS data security, visit their website: https://aws.amazon.com/security/. If your requirements are not compatible with AWS, please contact Verkada Support at support@verkada.com.





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